Question 1

How is infection control managed for newborns and guardians?

Accepted Answer

Newborns: On the day of admission, they are observed in isolation in the pre-observation room for a certain period.
After testing negative with a Rotavirus kit, they enter the nursery. Admission will be cancelled if the test result is positive.
Guardians: On the day of admission, a COVID-19 self-test kit is used. Admission is allowed only after a negative result is confirmed. Admission will be cancelled if the test result is positive.

Question 2

What are the visiting hours for guardians?

Accepted Answer

After registering your fingerprint, guardians can enter and exit freely 24 hours a day.

Question 3

What are the deposit and refund policies?

Accepted Answer

The deposit is 10% of the total service fee, and the refund policy is as follows:
- 91 days or more before the due date or within 24 hours of contract: Full refund of deposit
- 61-90 days before the due date: 60% refund of deposit
- 31-60 days before the due date: 30% refund of deposit
- 30 days or less before the due date: No refund of deposit
For those on the waiting list, the full deposit will be refunded without any cancellation period restrictions. The above refund policy applies from the time the waiting list is released.

Question 4

Are family visits allowed?

Accepted Answer

To prevent infectious diseases for mothers and newborns, visits by outsiders within the postpartum care center are restricted.

Question 5

What items are provided?

Accepted Answer

Rooms & Common Areas
: Mother's wear, nursing cushion, perineal cushion, room slippers, guardian's wear, guardian's slippers, Kleenex tissues, towels, bath mats (*Mother's wear/towels provided daily)
Medela Symphony/Lactina breast pump, Poled Pixel bottle sterilizer, air purifier, air sterilizer, hair dryer, Styler, water purifier, refrigerator, sitz bath
Welcome Gift (Provided once)
: Molton Brown 4-piece set (shampoo, conditioner, body wash, soap), wet wipes, Wow sanitary pads, baby hip cleanser, walnut gangjeong, mug cup
(*Welcome gift items may vary depending on stock availability)

Question 6

What personal items do I need to bring?

Accepted Answer

Newborn items needed on discharge day
: Swaddle, outer wrap, baby undershirt, car seat (*Newborn items used in the nursery during the stay are provided by the center)
Personal items excluding those provided in the room
: Personal toiletries (including toothpaste and toothbrush), underwear and socks (high-temperature washable), nursing bra, masks (1 per day recommended)

Question 7

Can I receive parcels at the postpartum care center?

Accepted Answer

Yes, you can receive parcels. (Except for flower baskets) Please include your room number in the recipient's name.
However, the recipient is responsible for any loss of items.

Question 8

When do I pay the remaining balance?

Accepted Answer

The remaining balance, excluding the deposit, is paid on the day of admission.

Question 9

Can I pay with the First Meeting Voucher or local currency?

Accepted Answer

Yes, it is possible. In addition to Suwon Pay, Gyeonggi Local Currency provided as 'Postpartum Care Support' can be used.

Question 10

Can I change prenatal services to postpartum services?

Accepted Answer

Only in cases where prenatal services cannot be received due to premature birth or overseas residence, we will replace prenatal services with postpartum services upon submission of supporting documents.

Question 11

Other Inquiries

Accepted Answer

Phone Inquiry : T.010-5077-3962
KakaoTalk Inquiry : THEHELIA

FAQ